Trumis For organisations
Pricing

People never pay to be heard.

Organisations pay for production use. No metered surprises — a conversation is never cut off mid-story over a quota.

People

Always
Free
No account, no payment details

The conversation, evidence reconstruction, the written account, sending and tracking. There is no paid tier for people — a voluntary donation is the only way money enters it. Being heard is not a product.

Try Trumis →

Organisations — Starter

Self-serve
$349
AUD / month · $3,490 annual

The unbranded, verified embed for smaller organisations — watermark removed, registry-verified identity, origin locking, standard support. Built for organisations audited on their complaints process: NDIS, aged care, RTOs, childcare.

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Organisations — licensed

Agreement
Annual
Per organisation · scaled to volume

Production intake under a written agreement: verified branding from the partner registry, watermark removal, registered origins, raised API limits, support and availability commitments, and data-processing terms.

Ask for the schedule →

What each tier buys, concretely

All prices AUD, incl. GST
CapabilityStarterLicensed
Embed on your complaints pageUnbranded, verifiedUnbranded, verified
Partner-mode API30 req/min per address120 req/min per key, raisable
Organisation identity on documentsRegistry-verifiedRegistry-verified
Origin allow-listing (anti-impersonation)IncludedIncluded
The register (risk-tiered intake view)IncludedIncluded
SupportEmail, 2-business-day responseCommitted response times
Licence & data-processing termsStandard self-serve termsNegotiated

Questions

Why isn’t there a public figure for annual licences?

Because a shire council’s complaint volume and a major bank’s are different businesses. Starter has a public price for smaller organisations; above it, the licence schedule is one page and we send it on first contact.

Can we run a free pilot first?

No. Every organisation tier is paid, because a pilot nobody has paid for gets nobody’s attention — yours or ours. Starter has a public price and starts today; a design partnership is an eight-week paid engagement with a measurement commitment, credited in full against the annual licence if you convert.

Is consumer use ever gated by an organisation’s licence?

No. Trumis is free for people regardless of any licence an organisation holds — or doesn’t.

Trumis
Start from your published complaint number. One call, then a paid eight-week partnership.
One address for everything: info@trumis.com.au · acknowledged within two business days.