Trumis / Pricing / Starter

The Starter licence

A production complaints channel on your own page — unbranded, registry-verified, origin-locked — for organisations that don't need a sales call to buy software. Pay by card, verification within one business day, cancel any time.

Who it's for

Any smaller organisation with a complaints page — and especially the ones audited on having a complaints process: NDIS providers (the Practice Standards' feedback and complaints outcome), aged-care providers (Outcome 2.6 of the strengthened Quality Standards), RTOs (Outcome Standards 2.7–2.8), childcare services, and community housing. For that group the question at audit time is "show me your complaints channel" — and a conversational, multilingual, accessible intake on your page is a strong answer. There's a printable audit-evidence one-pager mapping what the channel provides against each scheme's language.

Strata and property managers, clinics, real-estate agencies, and retailers fit just as well — anywhere complaints arrive as rants, phone calls, or abandoned forms, and leave as an afternoon of reconstruction.

What you get

• The embed, unbranded. The same one-line widget as the free pilot, without the "Powered by Trumis" mark.
• Registry-verified identity. Your organisation's name on documents comes from our partner registry — verified by us, not typed by a page. People see who they're complaining to, and nobody can imitate you.
• Origin locking. Your embed works on your registered pages and nowhere else — the anti-impersonation guarantee, enforced server-side.
• Complaints to your inbox, under your policy. Structured, confirmed, evidence-attached documents, pre-addressed to your complaints address, framed under your complaint-handling policy. Your records stay in your systems — Trumis retains an encrypted service copy for up to 24 months.
• Any language, voice or text. English, 中文, Tiếng Việt, العربية, Ελληνικά and more, with screenshots read on the person's own device.
• Standard support. Email support with a two-business-day response commitment. No metering — a conversation is never cut off over a quota.

Price

How it goes live — and why there's a one-day wait

Verification is the point, not a formality. "Verified branding" only means something because everyone is checked — which is also why nobody can buy their way into impersonating you.

1. Check out. Card payment through Stripe's hosted page. We ask for your organisation's legal name, ABN, and the address of the page the widget will live on. Card details never touch Trumis.
2. We verify — within one business day. ABN lookup, your email domain against the organisation, and that the page origin you've named is genuinely yours. If verification fails, the subscription is cancelled and refunded in full, no questions.
3. Your snippet arrives. One line of HTML with your partner id, plus your registry entry confirmed — name, complaints inbox, registered origins.
4. Paste it. The widget appears on your complaints page, unbranded, and complaints start arriving structured.

Questions

• Can we try before paying? Yes — the free pilot embed is the same widget, watermarked. Starter removes the mark and adds verification, origin locking, and support.
• Does this ever gate the people complaining? Never. Consumer use is free regardless of any licence, and complaints reach you whether or not you license anything — Starter changes what your page offers, not what people are allowed to do.
• How do we cancel? Email info@trumis.com.au any time — effective at the end of the paid period, with your registry entry retired then.
• We're bigger than this. If your complaint volume is in the thousands per year, the annual licence bands will serve you better — pricing has the shape, and the schedule is one email away.