Trumis for organisations / Register
The register
Your organisation's complaint intake, risk-tiered — what arrived, how urgent, how provable, and which entries profile as escalation risk. Every row matches a complaint already in your inbox by its reference; the register's own data layer is category codes, never anyone's words or contact details. Complaint content shown in the executive view is held for your organisation, under its control.
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The complaint passed the deterministic grounds gate, sits in a high amount band, and carries decision-stage exposure. An indication for early intervention, not a prediction or guarantee.
Established grounds trending toward case management if the matter stays unresolved on the clock. Modelled at the case-management assumption.
A valid matter at lower exposure. Monitored for movement — most resolve at internal review, so no case fee is modelled yet.
Tiers are a deterministic prioritisation aid computed from category codes — grounds, urgency flags, evidence strength, amount band — not a legal judgement. The external-dispute-resolution column names the scheme an unresolved complaint could reach; complaints resolved early rarely reach its fee-bearing stages. Verify current ombudsman fee schedules for your sector before relying on exposure figures.
| Tier | Status | Reference | Day | Category | Grounds established | Merit | Provable | Amount | If unresolved |
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